Player support
How can we help?
Tell us what happened and include your phone model and OS version.
Email support
samilaltun1997@gmail.comWe usually reply within 2 business days.
Frequently asked questions
How do I restore my subscription?
On iPhone and Android, open the subscription screen in Lingo Surfer and tap Restore Purchases.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Select Lingo Surfer and cancel your subscription.
How do refunds work?
iPhone: request a refund at reportaproblem.apple.com. Android: request a refund in Google Play (play.google.com → Order history); refunds are handled by Google.
How does energy work?
You can hold up to 3 energy normally and regain 1 energy every 60 minutes. A rewarded ad gives you 1 energy, up to 5 times per day. Unlimited subscribers have no energy limit.
How do I change the language I'm learning?
Open the language screen in the game menu and choose the language you want to learn.
How do I remove my leaderboard name?
Clear your nickname in Settings to stop sending data, or email samilaltun1997@gmail.com to delete past entries.
Does my progress sync across devices?
iPhone: your progress syncs through iCloud. Android: your save comes back after reinstalling if Android backup is on for your Google account.
Apple standard Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/